Configure Appointment Details

Urgent Appointments

  • Book an appointment online via Patient Access or the NHS App, ONLY if available.
  • Phone us Monday to Friday, 8.00am to 6.30pm.
  • Visit the surgery and speak with a receptionist. We are open Monday to Friday, 8.00am to 6.30pm

Routine appointments

  • Book an appointment online via Patient Access of the NHS App
  • Phone us Monday to Friday, 8.00am to 6.30pm
  • Visit the surgery and speak with a receptionist. We are open Monday to Friday, 8.00am to 6.30pm
  • Use the NHS App to book a screening test or vaccination

Home Visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need. To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.

Contact Us Online

You can contact us online using this form. Here you can ask us about any non-urgent queries.

Please don't use the online platform for appointments, this is information only.


We would like to invite you to use The NHS App.  This allows you to access a range of NHS services.  Here is a video which explains how the NHS app works.  At this surgery you can use the NHS app to:

Click here to get started with the NHS app.

If you have any problems accessing the NHS app you can contact the support team.

If you have a question regarding proxy access, please follow this link.

Sometimes it can be helpful to know your own NHS number. The NHS Number Finder can help you learn your personal NHS number.

Cancelling or changing an appointment

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance (excluding weekends and public holidays). You can also text to cancel your appointment.

If you need help when we are closed

[Include information about 111, urgent treatment centres, extended access and late night pharmacies.]


If you need help with your appointment

Please tell us:

  • If there’s a specific doctor, nurse or other health professional you would prefer to respond
  • If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • If you need an interpreter
  • If you have any other access or communication needs

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Complete our SMS Reminder Form

GP Additional Access Services

Would you like an appointment with a GP, Nurse, or Health Care Practitioner in the evening or at the weekend when we are closed?

If so, you can book your appointment now by contacting us.

Access Services are an extension of our usual service, it is not a walk-in service, and you will need to make an appointment through the practice reception. The service gives you more flexibility in where, when and how you use local health services. It helps those who struggle to get to the doctors during the week because of work and family commitments.

Please note that whilst you may not get to see your own doctor during these hours, and it may not be at your own practice location, the GP or Nurse you see will have access to your medical record, subject to your consent.


Monday to Friday - Daytime & Evenings
Saturday and Sunday - Daytime
Bank Holidays – Daytime


Face to Face – You will see a clinician in person and be required to go to the service location

Telephone Consultation – You will be called by one of our clinicians during your appointment time. This will be from a withheld number and you will not be required to go to the service location unless offered at the time

When We Are Closed

If you need to talk to a doctor and are unable to wait until Durnford Medical Centre is open please phone NHS111 on "111". All calls to this service are recorded. If it is necessary to see a doctor you will be asked to attend the "Primary Care Out-of-Hours Centre" at either Bury or Rochdale, and will be given an appointment.

Please note all contacts to the "Out of Hours" GP Service are monitored and recorded, action will be taken if it appears anyone is misusing the service.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999/112. Chest pains and / or shortness of breath constitute an emergency.